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Shipping, Returns & Privacy

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg and include the weight of any packaging.


Handling charges

There is a small handling charge of £0.75p per complete order for anywhere within the U.K. and Europe.

REST OF THE WORLD Handling charge is £1.00 per complete order.

The handling charge based on your zone will be added at checkout.


FREE SHIPPING!

To qualify for free shipping you must purchase the following for your zone:

U.K.  £50 +

EUROPE  £75 +

U.S   £140 +

REST OF THE WORLD  £165+

Please note that items that already have free shipping are not calculated into this total amount.
Also note that you will still be charged a small handling fee (as noted above).


Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. (Please note that we cannot accept the return of any GW products that have been opened.) We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Privacy Policy

Dark Art Miniatures (DAM) is committed to respecting the privacy rights of all visitors to our web site. By using this site, you signify your assent to DAM’s Online Privacy Policy as described below. If you do not agree to this policy then please DO NOT send us any personally identifiable information. Also, please check back from time to time to ensure you are aware of any changes to our privacy practices. Your continued use of our site will signify your acceptance of these changes.


What Information is Collected?

DAM does not require that visitors reveal any personally identifying information in order to access our main web site, though some information is required to participate in certain activities, including:

- Responding to online surveys or polls.
- Purchasing items from the shop (including credit card info).
- Participating in online contests or other promotions.
- Sending us questions or comments, which may require personal information for a response.
- Joining a mailing list.

Where appropriate, the option to allow us to share certain information with some of our promotional partners may also be provided. No information will be shared with outside parties if you select the box indicating that you do not want this to happen.


Special note about children under the age of 13

DAM encourages parents and guardians to spend time online with their children and take an active role to protect the privacy of their children. Parents and guardians should instruct their children never to give out real names, telephone numbers, addresses, or any other identifying information over the Internet without first getting their permission.
No information should be submitted or posted to the DAM web site by visitors under 13 years of age without the consent of their parent or guardian. If you are under 13 and you want to register with the site, then you will need the consent of a parent or guardian. This can be done through the registration process, where a required confirmation e-mail will be sent to a parent or guardian of any child who registers as under the age of 13.


Cookies

Cookies are small pieces of electronic information which a web site can store on a visitor's hard drive to track your movement within a web-site. This allows us to "personalize" the site to match your individual preferences. The use of cookies is standard on the Internet and many major web sites use them.
We never store personally identifiable information in a cookie. You can choose to set your browser to notify you whenever you are sent a cookie. This gives you the option to decide whether or not to accept a cookie. However, it is worth noting that you will find some areas, in particular our online store, will not function properly if you do not instruct your computer to accept cookies.


Links

DAM's web site carry a number of links to other sites operated by individuals and companies over which DAM has no control. Be aware that these other sites may send their own cookies, request personal information, and perform other privacy-related actions that are beyond DAM's control.


Safeguarding Your Personally Identifiable Information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided.
Please keep in mind that whenever you voluntarily disclose personal information online (e.g., on message boards, through e-mail, or in chat areas), that information can be collected and used by others. In short, if you post personal information in online areas that are accessible to the public, you may receive unsolicited messages from other parties in return.


Review, Correction, and Deletion of Information From Our Files

DAM will remove any information provided online by people of any age upon the request of that person or their parent or guardian. If for any reason you are concerned that the personal information maintained by Dark Art Miniatures is not correct, or you wish to have your name removed from our records, please contact us and we will happily review, update, or remove information as appropriate.

 

Terms and Conditions

Please read these Terms of Use carefully. By using this site, you are explicitly acknowledging, agreeing to be bound by, and assenting to these Terms of Use. If you do not agree with these terms, please discontinue your use of this web site. Dark Art Miniatures reserve the right, in our sole discretion, to modify, alter, or otherwise update these Terms of Use at any time and by your use of the web site, you acknowledge and agree to be bound by such modifications, alterations, or updates.


INTELLECTUAL PROPERTY

Dark Art Miniatures, the DAM logo, Themed Basing, First Contact Terrain, Brutal, Fight Night Chaotica are trade marks of Dark Art Miniatures.

This site and all subject matter, artwork, and imagery it contains that are connected with the above mentioned trade marks are the exclusive property of Dark Art Miniatures. © Copyright Dark Art Miniatures 2005-2009.

All Dark Art Miniatures materials on this site, including but not limited to images, artwork, and text, are, unless otherwise stated, owned and controlled by DAM and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way unless written consent is given from ourselves. Modification of the materials or use of the materials for any purpose is a violation of DAM's legal rights. For purposes of these terms, the use of any such material on any other web site or networked computer environment is prohibited unless explicitly stated otherwise.


LINKED SITES

DAM provides links to other sites on the Internet and World Wide Web. As DAM has no control over these sites, it cannot be held responsible for the availability of such external sites nor is it responsible or liable for any content, advertising, products, or other materials on or available from such sites. Links to these sites are provided for your convenience only, and you access them at your own risk. In addition, DAM is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available through any such site.


SUBMISSIONS

Any notes, e-mails, online messages or bulletin board postings, ideas, suggestions, concepts, designs, or other material submitted to our physical DAM company address or to any web site owned or controlled by DAM and/or to any e-mail addresses contained in or on those web sites ("DAM Web Sites") will become the property of DAM throughout the world and DAM shall be entitled to use the material for any type of use forever, including in any media whether now known or hereafter devised. When you submit any material to any physical DAM company address or any DAM Web Sites, you agree, offer, warrant, and represent, both explicitly and tacitly (and DAM accepts) that you are assigning all intellectual property rights in that material to DAM and that DAM has the right to use that material at any time entirely in its own discretion for whatsoever purpose including for commercial, promotional, and advertising purposes without any obligation (including any financial obligation) to you now or at any time in the future. You waive and relinquish any rights, including "moral rights," that may exist in any content to the furthest extent permissible by law and agree not to assert any rights over that content. We are afraid that in order to protect ourselves legally, this is the only way we can operate. If you are unhappy with this policy, then please do not post or send any material to DAM.

DAM is not responsible for any material posted on any of our forums. You agree not to use this site to:

- Publish, post, distribute, or otherwise disseminate content that is libellous, defamatory, that invades privacy, or is obscene, pornographic, abusive, harassing, or otherwise unlawful or objectionable or which infringes on any intellectual property or other rights of any entity or person;

- Threaten, harass, stalk, abuse others, or otherwise cause distress or unwanted attention to any person;

- Upload files that contain a virus or corrupted data;

- Engage in any unlawful purpose, or use this site in a manner that is contrary to any law or regulation;

- Promote or encourage any illegal activity;

- Interfere with this site's availability to other users;

- Transmit advertising, promotional materials, chain letters, pyramid schemes, or make any commercial use of this site unless written consent is given by DAM;

- Impersonate another person or site personnel, modify without permission, or violate the Terms of Use or the site's posted rules.

You agree to indemnify DAM and its directors, employees, distributors, and affiliates from and against any and all third party claims, demands, liabilities, costs, or expenses, including reasonable legal fees resulting from your breach of any of the foregoing agreements, representations, and warranties.


DISCLAIMER

THE MATERIALS ON THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DAM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT DAM 'S WEB SITES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DAM DOES NOT WARRANT OR MAKE REPRESENTATIONS REGARDING THE USE OR RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR QUALITY, ADEQUACY, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.


LIMITATION OF LIABILITY

You agree to indemnify DAM for any and all claims, damages, losses, and causes of action arising out of your publication or transmission of non-approved material or your failure to comply with these Terms of Use. Under no circumstances including, but not limited to, negligence, shall DAM be liable for any special or consequential damages that result from the use of, or inability to use, the materials on this site.


TERMINATION

You agree that DAM, in its sole discretion, may terminate any account (or any part thereof) you may have with us or use of the web site and remove and discard all or any part of your account or any Submissions, for any reason whatsoever, in DAM 's sole discretion. DAM may also in its sole discretion and at any time discontinue providing the DARKARTMINIATURES.COM site, or any part thereof, with or without notice. You agree that any termination of your access to the site or any account you may have or portion thereof may be effected without prior notice, and you agree that DAM shall not be liable to you or any third-party for any such termination.


JURISDICTION

This Agreement shall be governed in accordance with English law and the courts of England shall have jurisdiction to settle any disputes which may arise out of or in connection with this agreement. Notwithstanding this, DAM shall be free to initiate proceedings in any other court of competent jurisdiction if it deems it appropriate to do so. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable in whole or in part, then that provision shall be deemed severed from this Agreement and shall not affect the validity and enforceability of any remaining provisions.


GW DISCLAIMER

This web site is completely unofficial and in no way endorsed by Games Workshop Limited.

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